Writing seven Disney Business Books in one year, from the iPhone 7 release to the iPhone 8 release. i’m writing all seven books on an iPhone, and all at Walt Disney World. Disney Leadership Disney Employee Engagement Disney Customer Service Disney Brand Loyalty Disney Creativity and Innovation Disney Greatest Business Hits (from the first 5 books above)… Continue reading Disney Leadership Book
As of Summer 2018… Disney Leadership book context: the biggest challenge is where to start. Before we begin, may i ask you, “Are you satisfied with your leadership?” And by the way, you have anonymity, right now, with your answer – so relax, be real, and lean into… Continue reading Before we begin, are you satisfied with your leadership
What’s the difference between training and development? Training to meet customer expectations: Trainers Procedures Manuals Objective evaluations Compliance Development to exceed customer expectations: Leaders No procedures No manuals Subjective evaluation Commitment We lump these two entirely different tools together as “Training and Development”. Why is that dangerous? Lost opportunity. Easy opportunity. Lost. Which team will… Continue reading Review time for Involvement
How will you feel if you try yet fail? How will you feel if you never try? How will you feel if you try and succeed? The math says we have to try in order to succeed. But nothing is guaranteed. So the math also says trying inherently comes with the probability of failing. Without the… Continue reading How will you feel when you pick one of only three choices?
Are you willing to walk away? • • • • • To leave this Disney Leadership Excellence blog and go to the Disney Employee Engagement blog, click here.
What are you willing to do to give up? • • • • • To leave this Disney Leadership Excellence blog and go to the Disney Employee Engagement blog, click here.